Support and Services

Customer and Technical Support

UniteLabs provides technical support for any errors and issues that may arise on our side to ensure that everything is working as intended once set up. This includes questions and feedback regarding the documentation. Our technical support will act as soon as possible to mitigate the issue. Upon notification, we will ideally reach out within the hour, and no later than 24 hours during working days.

You can reach our technical support at:

Consulting services

UniteLabs consulting support includes customised workflow writing, new connector development, custom feature implementation, automation process consulting, and other user-specific services beyond the initial setup and onboarding. While we're happy to assist with these tasks, we cannot guarantee support and consulting unless specified in a contract. Therefore, if dedicated support and consulting are required, a separate project must be established to address these needs. Our customer support team will determine whether an additional agreement is necessary based on the scope of the support request.

Please direct your request to:

Updates

During the time of the license agreement, UniteLabs will offer access to updates to a newer version of the UniteLabs platform. These updates include the roll-out of new features. UniteLabs will reach out to customers in order to schedule a 24-hour update window. During this window, access and functionality of the customer’s UniteLabs instance might be partially or fully restricted.

Please direct all questions regarding the update process to: